{"id":207,"date":"2024-04-16T15:44:05","date_gmt":"2024-04-16T13:44:05","guid":{"rendered":"https:\/\/mydietbox.com\/eu\/?page_id=207"},"modified":"2024-07-23T16:24:40","modified_gmt":"2024-07-23T14:24:40","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/mydietbox.com\/eu\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Top 5: The Most Frequently Asked Questions<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat additional benefits do I have when subscribing?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

With your subscription to DietBox, you’ll enjoy many exclusive advantages. Each month, you’ll get to try up to 12 healthy foods and products. You’ll become part of a large community that shares the same lifestyle. And you’ll know why… Eating healthy is cool! The box always has a value greater than what you’ll pay for it. Plus, there’s no commitment, and you can cancel your subscription whenever you want. Each month, we’ll send you a survey to hear your opinion on the products in the monthly DietBox. If you fill it out, you’ll participate in sweepstakes with great prizes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my first box?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t
When you subscribe, you’ll receive your first box within 24-72 hours. (If you subscribe between the 1st and the 7th, it will be yours starting from the 10th). For the following months, we’ll automatically charge you on the 2nd, and you’ll receive your box between the 10th and the 15th. Shipments to the Canary Islands may take an additional 5-7 days.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I know what's in the box?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

The content of the box is a SURPRISE! Each month, the box includes up to 12 healthy foods and products worth over \u20ac20. If you follow us on social media or subscribe to our newsletter, you may receive some spoilers for the next box.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs there any kind of commitment?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

There is no commitment; you can unsubscribe at any time. Once the cancellation is requested, no additional charges will be made.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if an item has arrived damaged?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Don’t worry! Get in touch with us at hello@mydietbox.com, and we’ll provide you with a quick and effective solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Our Healthy Boxes<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to order more than one box per month?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

\u00a0Yes, you can order as many boxes as you like, but you’ll need to place separate orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Payment and Delivery<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI want to receive my box. What do I need to do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

You need to subscribe here, fill out your information, and make the subscription payment. If you encounter any issues with the process, please contact us, and we’ll assist you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

\u00a0We accept payment via VISA, MASTERCARD, and AMERICAN EXPRESS debit\/credit cards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay anything else?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Shipping is free to 15 countries<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship to?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

We ship to these 15 countries: Germany, France, Belgium, Austria, Poland, Denmark, Spain, Italy, Portugal, Czech Republic, Hungary, Croatia, Slovakia, Slovenia and Luxembourg.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI've changed my address. How do I update my information?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

To modify the shipping or billing address, you can do so from your customer account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I download my invoices?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

If you have subscribed or placed an order, you can download the invoice once the order status is completed from your customer account. If you have any questions, send us an email at hello@mydietbox.com\u00a0and we’ll assist you with it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIf my box is delayed, what can I do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

If you just subscribed, you will receive your first box within 48-72 hours (if you subscribe between the 1st and the 7th, it will be yours from the 10th). For the following months you will receive your box between the 10th and the 15th. Once the box leaves our facilities we will send you an SMS and an email. If you have not received your box after the estimated period, please contact us and we will handle the problem.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI've received my first box. What now?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Enjoy it! If you want to continue with the subscription, you don’t have to do anything. On the 2nd of the following month, the payment will be automatically charged to your card.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Subscription Sign-up and Cancellation<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tIf I cancel my subscription, can I subscribe again?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Yes, you can subscribe again whenever you want. To reactivate your subscription, you can log in to your customer account<\/a> in the SUBSCRIPTIONS section. If you have any questions, send us an email at hello@mydietbox.com, and we’ll assist you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I unsubscribe?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

You can unsubscribe from your customer account<\/a> in the SUBSCRIPTIONS section. Also, you can unsubscribe by sending us an email before the last day of each month to hello@mydietbox.com.\u00a0Once the cancellation is requested, no additional charges will be made. You can reactivate the subscription at any time from the SUBSCRIPTIONS section of your customer account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tDo I have to subscribe to receive the box?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

Yes! But there is no commitment, so you can unsubscribe whenever you want.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tCan I modify my card?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t

You can modify your card in your customer account<\/a> under the PAYMENT METHODS section. If you have any questions, send us an email at hello@mydietbox.com\u00a0and we’ll assist you<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Top 5: The Most Frequently Asked Questions What additional benefits do I have when subscribing? With your subscription to DietBox, you’ll enjoy many exclusive advantages. Each month, you’ll get to try up to 12 healthy foods and products. You’ll become part of a large community that shares the same lifestyle. And you’ll…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-207","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - DietBox<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mydietbox.com\/eu\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - DietBox\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Top 5: The Most Frequently Asked Questions What additional benefits do I have when subscribing? With your subscription to DietBox, you’ll enjoy many exclusive advantages. Each month, you’ll get to try up to 12 healthy foods and products. You’ll become part of a large community that shares the same lifestyle. 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